TERMS OF USE
Using ShipCove
Effective September 27, 2026. ShipCove is operated by PhotonSells LLC. These terms apply to your use of our shipping portal. Please read them before creating an account or purchasing a label. Questions can be sent to salesmanager@photonsells.com.
Your account and shipping responsibility
Use ShipCove only if you are an adult able to enter a binding agreement and are authorized to act for any business or person whose information you provide. Use accurate account details, complete the required verification, and protect your sign-in credentials and invitation links. Do not share access, create deceptive accounts, attempt unauthorized access, or interfere with the service. We may restrict access to address misuse, suspected fraud, unresolved balances, or security issues; contact support to request a review.
ShipCove helps customers prepare domestic U.S. shipments and create UPS labels through its connected carrier account. PhotonSells LLC operates the portal; UPS performs the transportation. You are responsible for lawful contents, suitable packaging, accurate weight and dimensions, recipient and return details, and correct declared value. Follow the applicable UPS Tariff/Terms and Conditions of Service, restrictions, and tender requirements. A label purchase does not establish that a prohibited or restricted item may be shipped.
Approval and purchasing limits
Live shipping requires owner approval after verified deposits totaling at least $20. Account verification or funding alone does not grant live-label access. The owner may review matching account information, including return-address and phone details, to help prevent duplicate accounts or misuse. This review is not a promise of formal identity verification.
Default purchasing limits require $10 in shipping credit to remain after each label and allow up to 10 labels and $250 in label spending during a rolling 24-hour period. The owner may adjust your account limits. The $10 buffer remains your customer balance; it is not a fee or a separate charge. A buffer or purchasing limit does not cap your responsibility for valid UPS invoice adjustments. Contact support to discuss access or limits before funding or purchasing.
Prices, deposits, and shipping credit
The price shown before purchase includes pricing set for your customer account. Live labels deduct the confirmed amount from available shipping credit. Carrier services and quotes depend on the information you enter and may change before purchase. UPS can assess later invoice adjustments.
Send Zelle payments only using the current recipient details displayed in Credit & billing, then submit a deposit notice. A notice is not proof of payment. ShipCove verifies receipt before making funds available. Card payments are not currently offered. Contact support promptly about an incorrect payment or credit entry.
Shipping credit is an account balance for services through ShipCove, not cash, a bank account, or a transferable payment instrument. Promotional credit has no cash value and cannot be withdrawn or transferred. Requests to return unused deposited funds require account, payment, and outstanding-charge review; these terms do not remove any refund rights required by applicable law. A confirmed label void returns shipping credit as described below, rather than initiating a Zelle payment.
Carrier adjustments and billing disputes
UPS may charge or credit amounts after shipment for corrected weight or dimensions, address corrections, surcharges, or other carrier billing reasons. You are responsible for applicable charges associated with your shipments, including corrections caused by inaccurate shipment information. ShipCove records approved customer charges or credits in your activity with a reference. Importing an invoice alone does not charge your balance: the administrator reviews the evidence and the customer amount separately.
An approved additional charge can reduce your balance below zero and prevent new purchases until funded. If you disagree with an entry, contact support with the shipment and invoice reference so we can review the evidence. Do not include account passwords or bank-login information. A pending dispute does not by itself change the recorded balance.
Welcome and referral offers
When the offer is available, an eligible new verified customer can receive $5 in promotional shipping credit once after verified deposits totaling at least $20. Registering alone does not earn the credit. An eligible referrer can receive $5 in shipping credit after the referred customer’s qualifying funding and first live paid label, a seven-day review hold, and manual owner approval. Eligibility, exclusions, sharing disclosures, and reward review are explained in the Welcome and referral offer terms.
Purchases, interruptions, and unused labels
Test-mode labels are not valid postage. If a purchase times out or its outcome is uncertain, check its status or contact support before buying again. Credit may remain reserved while the outcome is investigated. Batch purchases may partially succeed; confirmed labels remain charged if a later request fails.
Use Void label in Shipments to request cancellation of an unused label. UPS determines whether a void is available. Do not use a label after requesting a void. Downloads are unavailable while its void outcome is uncertain or after a confirmed void. A confirmed void returns the original customer label price to shipping credit once; final UPS charges and credits remain subject to carrier invoice reconciliation.
A support request is not itself a carrier void or a refund. Use Check void or contact support when an outcome needs review. Separate adjustments and requests to return unused deposited funds require their own review. Keep shipment, tender, and purchase records for any carrier claim.
Declared value is not insurance
Declaring a value can increase UPS’s maximum liability for a package, subject to UPS’s terms, exclusions, proof requirements, and applicable limits. It is not shipping insurance and does not guarantee reimbursement. Enter the actual value, keep supporting records, and review the quote before purchasing.
ShipCove’s individual-label form allows up to $50,000 per package; the carrier may apply lower limits based on the contents, service, or tender method. For a value above $1,000, follow the high-value receipt instructions: print two copies, tender the package to a UPS driver, and retain the signed copy. ShipCove’s high-value workflow does not support a drop box or retail/Access Point drop-off. Required receipt files must be saved before the label becomes available to download. Batch labels do not add declared value; use an individual label for this option.
Addresses and imported orders
Address suggestions do not guarantee deliverability. Check the entire address, apartment, residential setting, and package information. Importing an order does not purchase postage or automatically update a marketplace. Upload only records you have authority to use.
When you use Google Places suggestions, the Google Terms of Service and Google Maps/Google Earth Additional Terms of Service apply to those features. Our Privacy notice explains the information shared with providers.
Availability, updates, and your rights
Label purchasing requires an active carrier connection, an eligible account, and available shipping credit. Carrier, hosting, authentication, and address services may be interrupted or unavailable. ShipCove does not guarantee an uninterrupted service, a particular delivery result, or payment of a carrier claim. Applicable carrier service guarantees are governed by the carrier’s terms.
Michigan law governs these terms to the extent permitted by applicable law, without displacing consumer protections that cannot be waived. Nothing here excludes a right or remedy that applicable law does not allow us to exclude. Contact support first if a problem arises; this does not prevent you from using available legal or consumer-protection channels.
We may update these terms for future use and will update the effective date and provide appropriate notice of material changes. Changes do not retroactively alter a completed purchase or earned promotional credit. Our Cookies and storage notice is informational; dismissing it is not acceptance of these terms.
Contact
Use Support in your workspace or email salesmanager@photonsells.com for account, credit, shipment, or data requests. Support conversations are asynchronous. Check your workspace conversation for replies.